Gift Shop FAQs

Thank you for your interest in the Helping Hand Gift Shop, where all proceeds go to support the Department of Obstetrics and Gynecology at Cedars-Sinai. We've provided answers for you here to the questions we get most often. If you need more information, call the gift shop at 310-423-5241, or send us a message.

Purchases

For your convenience, the Helping Hand Gift Shop has two retail locations. Of the two, only purchases made at the medical center location can be delivered to a patient’s room or employee's office in the medical center.

Helping Hand Gift Shop
Cedars-Sinai Medical Center
8700 Beverly Blvd.
South Tower, Suite 2606A
Los Angeles, CA 90048
Monday–Thursday, 9 a.m.–8 p.m.
Friday, 9 a.m.–5 p.m.
Saturday & Sunday, 10 a.m.–5 p.m.

Helping Hand Gift Shop Kiosk
Pavilion Lobby, Plaza Level
127 San Vicente Blvd.
Los Angeles, CA 90048
Monday–Friday, 9:30 a.m.–5 p.m.
Saturday–Sunday, closed
No, we carry more items in the retail locations than you'll see displayed online.

Yes, you'll have the opportunity to include a gift message free of charge when completing your order.

In person and online, we accept Visa, MasterCard, American Express and Discover, as well as debit cards displaying the Visa or MasterCard logo. At the retail locations, we also accept cash (U.S. currency only) and Helping Hand gift cards.

Helping Hand Gift Cards

Helping Hand gift cards can be purchased like any other item. They can be purchased in predetermined amounts online, and in custom amounts at our retail locations.

Helping Hand gift cards may only be redeemed at one of our two retail locations, listed above. Simply present the Helping Hand gift card to the cashiers at the register when you're ready to pay for your item(s). The cashiers will be able to tell you the balance remaining on your Helping Hand gift card before and after your purchase.

Deliveries and Restrictions

Delivery hours for items purchased from the gift shop, either online or at our medical center retail location, will be delivered Monday through Sunday 10 a.m.–4 p.m. Pacific Time.

No. All items are delivered free of charge to patient rooms and employee offices at Cedars-Sinai Medical Center.
The recipient must be present at the time of delivery, or the item(s) will be held for another delivery attempt the next day. Most items can be delivered to any patient's room or on-campus employee's office in the medical center. The 4th through 8th floors of the Saperstein Critical Care Tower (Intensive Care Unit) are not permitted to accept delivery of flowers, plants or balloons per hospital policy.
Call the Helping Hand Gift Shop at 310-423-5241, and our volunteers will help you get the correct room or office number. You'll need to provide the recipient's first and last name, and in the case of new mothers, you'll need to provide the mother's first name, maiden name and (if different) married name.
If your order wasn't delivered on the day you placed it, it may have been placed after our delivery hours, or because the recipient was not present when the delivery attempt was made. In that case, it will be delivered the next day.

If the patient is discharged before the order can be delivered, we will notify you. The full purchase price will be credited back to the credit card used to place the order.

Returns, Exchanges and Cancellations

With the exception of perishable items (flowers, plants, food items), unopened items usually may be exchanged for an item of equal value when possible. For credit card purchases, if a similar item is unavailable, the full purchase price will be credited back to the credit card used to place the order. For cash purchases, unfortunately we can't offer cash refunds, but we'll work with you to find an exchange option that meets with your satisfaction.

Additionally, if the patient for whom the order is placed is discharged before the order can be delivered, the full purchase price will be credited back to the credit card used to place the order (including orders for perishable items).

You must call the Helping Hand Gift Shop at 310-423-5241 to make any adjustments to your order. Please have your order number available when you call. Our hours are Monday–Thursday, 9 a.m.–8 p.m.; Friday, 9 a.m.–5 p.m.; and Saturday–Sunday, 10 a.m.–5 p.m. Pacific Time (U.S.).

To ensure your order is changed or canceled, you must call the gift shop before the delivery period begins. For example, if you place an order on a Thursday at 6 p.m. Pacific Time (U.S.), you must call the Helping Hand Gift Shop before 10 a.m. Pacific Time (U.S.) on Friday, which is when deliveries would begin for that day.

If your order is scheduled for delivery today, you may be able to change or cancel your order as long as the order has not been delivered yet. Unfortunately, we can't guarantee a specific delivery time, so we can't guarantee that we'll be able to accommodate same-day order changes or cancellations.