Gift Shop FAQs
For your convenience, the Helping Hand Gift Shop has two retail locations. Of the two, only purchases made at the medical center location can be delivered to a patient’s room or employee's office in the medical center.Helping Hand Gift Shop
Cedars-Sinai Medical Center
8700 Beverly Blvd.
South Tower, Suite 2606A
Los Angeles, CA 90048
Monday–Thursday, 9 a.m.–8 p.m.
Friday, 9 a.m.–5 p.m.
Saturday & Sunday, 10 a.m.–5 p.m.
Helping Hand Gift Shop Kiosk
Pavilion Lobby, Plaza Level
127 San Vicente Blvd.
Los Angeles, CA 90048
Monday–Friday, 9:30 a.m.–5 p.m.
Yes, you'll have the opportunity to include a gift message free of charge when completing your order.
Helping Hand Gift Cards
Helping Hand gift cards can be purchased like any other item. They can be purchased in predetermined amounts online, and in custom amounts at our retail locations.
Helping Hand gift cards may only be redeemed at one of our two retail locations, listed above. Simply present the Helping Hand gift card to the cashiers at the register when you're ready to pay for your item(s). The cashiers will be able to tell you the balance remaining on your Helping Hand gift card before and after your purchase.
Deliveries and Restrictions
Delivery hours for items purchased from the gift shop, either online or at our medical center retail location, will be delivered Monday through Sunday 10 a.m.–4 p.m. Pacific Time.
If the patient is discharged before the order can be delivered, we will notify you. The full purchase price will be credited back to the credit card used to place the order.
Returns, Exchanges and Cancellations
With the exception of perishable items (flowers, plants, food items), unopened items usually may be exchanged for an item of equal value when possible. For credit card purchases, if a similar item is unavailable, the full purchase price will be credited back to the credit card used to place the order. For cash purchases, unfortunately we can't offer cash refunds, but we'll work with you to find an exchange option that meets with your satisfaction.
Additionally, if the patient for whom the order is placed is discharged before the order can be delivered, the full purchase price will be credited back to the credit card used to place the order (including orders for perishable items).
To ensure your order is changed or canceled, you must call the gift shop before the delivery period begins. For example, if you place an order on a Thursday at 6 p.m. Pacific Time (U.S.), you must call the Helping Hand Gift Shop before 10 a.m. Pacific Time (U.S.) on Friday, which is when deliveries would begin for that day.
If your order is scheduled for delivery today, you may be able to change or cancel your order as long as the order has not been delivered yet. Unfortunately, we can't guarantee a specific delivery time, so we can't guarantee that we'll be able to accommodate same-day order changes or cancellations.