Gift Shop FAQs
Yes, you'll have the opportunity to include a gift message free of charge when completing your order.
In person and online, we accept Visa, MasterCard, American Express and Discover, as well as debit cards displaying the Visa or MasterCard logo. At the retail location, we also accept cash (U.S. currency only) and Helping Hand gift cards.
Helping Hand Gift Cards
Helping Hand gift cards can be purchased like any other item. They can be purchased in predetermined amounts online, and in custom amounts at our retail location.
Helping Hand gift cards may only be redeemed at our retail location, listed above. Simply present the Helping Hand gift card to the cashiers at the register when you're ready to pay for your item(s). The cashiers will be able to tell you the balance remaining on your Helping Hand gift card before and after your purchase.
Deliveries and Restrictions
Delivery hours for items purchased from the gift shop, either online or at our medical center retail location, will be delivered Monday through Friday 10 a.m.–4 p.m. Pacific Time.
If the patient is discharged before the order can be delivered, we will notify you. The full purchase price will be credited back to the credit card used to place the order.
Returns, Exchanges and Cancellations
All sales are final, with no exchanges or refunds.
To ensure your order is changed or canceled, you must call the gift shop before the delivery period begins. For example, if you place an order on a Thursday at 6 p.m. Pacific Time (U.S.), you must call the Helping Hand Gift Shop before 10 a.m. Pacific Time (U.S.) on Friday, which is when deliveries would begin for that day.
If your order is scheduled for delivery today, you may be able to change or cancel your order as long as the order has not been delivered yet. Unfortunately, we can't guarantee a specific delivery time, so we can't guarantee that we'll be able to accommodate same-day order changes or cancellations.